Refund Policy

Last updated: 30 July 2026

1. Scope

This Refund Policy applies to paid Cloudserviceseng educational programs invoiced offline. The website does not process payments; refunds follow the commercial terms on your enrollment confirmation when those terms differ, those confirmation terms control.

2. Eligibility

Full refunds may be requested within 7 days of payment if you have not accessed more than 20% of program materials and have not attended more than one live session. Partial refunds may be available between day 8 and day 14 when less than 40% of materials were accessed, minus a 15% administrative fee.

3. Timeframe to request

Refund requests must be emailed to info@cloudserviceseng.digital within the windows above, including your full name, invoice number, program tier, and reason.

4. Conditions for full or partial refund

We grant refunds when eligibility criteria are met and materials have not been unlawfully redistributed. Duplicate payments are refunded in full. If Cloudserviceseng cancels a cohort, you may choose a full refund or transfer to a later cohort at no extra fee.

5. Non-refundable items

Custom Audit Vault design workshops already delivered, third-party exam fees (if any), and completed private facilitation hours are non-refundable. Downloadable template packs sold standalone after delivery are non-refundable.

6. Refund process

After we receive your request, we confirm eligibility within 5 business days. Approved refunds are processed to the original payment method within 10–15 business days of approval. Bank processing times may add several days depending on your institution.

7. Refund method

Refunds return to the card, transfer, or corporate account that paid the invoice. We do not issue cash refunds or credit to unrelated third parties.

8. Cancellation by learner

You may cancel enrollment by email. Cancellations after day 14 of material access are not refundable but may, at our discretion, be credited toward a future cohort within six months.

9. Exceptions

Documented medical emergencies or compulsory military service may qualify for extended transfer or refund consideration outside the standard windows. Decisions are made case by case.

10. Contact for refund requests

Email info@cloudserviceseng.digital with subject line “Refund request”. Phone +82-5-973-9997. Postal: Street: 150-3, Jeongseonguncheong, Jeongseon-eup; City: Jeongseon-gun; State/province/area: Gangwon-do; Country: Korea.